ARTICLE 4: ORDERS
All orders for a Product offered on the Site presuppose the consultation and explicit acceptance of these General Conditions of Sale, without such acceptance being conditioned by a handwritten signature by the Customer.
The receipt of the order on the site is strictly subject to compliance with the procedure described below and is implemented online through a succession of different screens which indicate the different phases that the Customer must follow in order to validate his/her order with the Company.
Orders are placed online in accordance with the order form on the Site (selection of the “Add to Cart” item).
Once the selection of products has been completed and the Customer wishes to proceed with the purchase, he/she will be asked to communicate his/her personal data, his/her e-mail address, his/her address, the address where the products are to be delivered, if different from the previous one, his/her billing address and a telephone number where he/she can be contacted in order to inform him/her of the delivery date.
The Customer undertakes to communicate to the Company only complete, exact and updated information. In the event of incomplete or inaccurate information, the Company reserves the right to purely and simply cancel the order as well as the payment.
The order may be delivered to a shipping address different from the billing address. The Company reserves the right to refuse or cancel any order from Customers with whom it has a dispute regarding previous orders.
The Company reserves the right to refuse and cancel an order if it believes that the Customer is engaged in distribution or carrying out an economic activity thanks to the Products thus ordered, or for any other legitimate reason.
In accordance with art. 7 of the Privacy Code (Legislative Decree 196/2003), the Customer has the right to access the personal data communicated by the same that concern him and to modify, rectify or suppress them. To exercise this right, it will be sufficient to send a communication to this effect to the email address ceramicando.palermo@gmail.com.
On the order form, the Customer must enter and validate the identification and quantity of the Products ordered and the selling price (also to be confirmed by the Company if necessary). Since this is a retail sale only, the quantity that a customer can order within a single reference is automatically limited according to the recommendations issued in this regard.
Please note that a single customer can order a maximum of 20 products of a single reference per order. If a higher quantity is ordered for the same reference, the order will be considered void.
The online Customer will be able to freely fill his/her Cart with products, delete an item that he/she no longer wishes to purchase, modify the quantities ordered or add products by selecting the corresponding buttons.
The Customer will then have to verify the billing address and shipping address, as well as the payment method chosen from those available on the site.
Once all this information has been entered and validated, the Customer will select the “Complete” button and the order will be sent directly to the Company’s Online Point of Sale service. At that point the Customer will see their order number appear.
The Customer is deemed to be bound by the Order from the moment the Company receives the duly completed and validated order form by the Customer by selecting the “Complete” button.
Subsequently, the order will be confirmed by the Company to the Customer by sending an email message containing all the information communicated by the Customer, with an indication of any difficulties or reservations raised by the order (availability of the Products ordered or chosen payment method) as well as a summary of the general and specific conditions applicable to the contract, the product sheet, the indication of the total price of the payment methods, the right of withdrawal, delivery costs and applicable taxes. In accordance with the conditions set out in ARTICLE 9, the order will be delivered once the relative payment has been received in full and collected by the Company under the conditions set out in ARTICLE 8.3.
The order and order receipts are considered received when the parties to whom they are addressed have the possibility of accessing the electronic messages.
The contract concluded by the Customer will be archived in the Le Terrecotte del sole database and the Customer will be able to access it via the 'My orders' page.
ARTICLE 5: RIGHT OF WITHDRAWAL / RETURNS AND REFUNDS
If your order has been shipped, we invite you to wait to receive it and then request a return. Please note that once the order has been confirmed, it can no longer be cancelled.
Before sending back the Products, the Customer must request authorization to proceed with the return directly through the site, in the specific "Return Request" section. Based on the reason for the return, you will be given the procedure to follow.
If you do not like the product you purchased, simply request a return authorization through the dedicated "Return Request" section and send the package back at your own expense* to:
Customer Service Ceramicando by Elisabetta Castagnetta
Via Isidoro la Lumia, 43/47
90139 Palermo (PA)
(Italy)
THE DEADLINE TO USE THIS RIGHT IS 14 CALENDAR DAYS
. Once the goods have been returned to the warehouse, their condition will be checked and subsequently, within approximately 14 days, the refund will be processed. Goods returned in conditions not suitable for return will not be refunded. The refund will be automatically issued to the credit card you used to make the purchase and you will receive confirmation by email to the address left in the order.
In the event that the product you received is different from the one you ordered, Ceramicando will take full responsibility for the return. You will have to request the return authorization through the appropriate "Return Request" section, you will be given instructions to define the collection service with the carrier, without any additional cost. As soon as the goods are returned to the warehouse, their conditions will be checked and subsequently, within approximately 14 days, the refund will be processed. Goods returned in conditions not suitable for return will not be refunded. The refund will be automatically issued to the credit card you used to make the purchase and you will receive confirmation by email to the address left in the order.
As soon as the goods return to our warehouse, for any reason, their conditions will be checked and subsequently, within approximately 14 days, the refund will be processed.
To replace a product you must always return it to Le Terrecotte del Sole, DO NOT go to any of our stores.
ARTICLE 6: ORDER PROOFS
In general, it is understood, by explicit agreement between the Company and the Customer, that e-mail messages will be binding between the parties, as well as the automatic registration systems used on the Site, in particular with regard to the nature and date of the order.
ARTICLE 7: CHANGES TO ORDERS
Any changes to an order requested by a Customer will be taken into consideration only if received by the Company by email before the Products are shipped.
ARTICLE 8: PRICE, BILLING AND PAYMENT
8.1 – Price
The prices indicated in the Product Catalogue accessible on the Site are updated daily, therefore they are subject to change without notice.
In any case, the prices invoiced will be those in force on the date of the order. The Customer may also benefit, during certain predetermined periods, from promotional offers on some Products, which will be announced online on the Site and will be valid within the indicated period and always within the limit of available stocks.
The prices indicated are always inclusive of. Any shipping costs abroad will be charged to the Customer in accordance with the provisions of the following art. 9.2.
8.2 – Billing
An invoice will be prepared for each order and made available to the Customer in his/her personal space. Any complaint regarding an invoice must be communicated to the Company by email within 10 days of receipt of the invoice (under the “Contact Us” heading). Otherwise, the invoices will be considered accepted without reservation. Any incomplete delivery of an order cannot justify the refusal of payment for the Products delivered. No dispute between the Customer and the Company may in any case constitute a reason for suspending payment of the undisputed part of an invoice.
8.3 – Payments
8.3.1 – Electronic payment
Electronic payments are made by selecting the “Payment by credit card” option. At that point, the transaction is carried out by the Customer in accordance with banking security standards. Thanks to the technical characteristics of the encryption program used on the Site, the payment data (credit card number and expiration date) communicated by the Customer cannot be intercepted by third parties. Consequently, none of this information passes through or can be stored on the Internet. By communicating their payment data, the Customer accepts in advance and unconditionally the secure execution of the transaction by the Company. In this sense, the Customer authorizes their bank to proceed with debits on their account based on the registrations or statements sent by the Company, even in the absence of invoices signed by the cardholder. The authorization to debit the Customer's account is always granted for the quantity of Product purchased as invoiced by the Company.
Online payment is made on a secure banking payment platform, which uses the SSL security system. The Customer accesses a security server, operating in SSL mode (128 bit) and certified by a Certification Authority.
The Customer must provide his/her payment details by filling out the online form. The order will be shipped once the full payment has been received and collected by the Company.
8.3.2 – Refusal of payment by bank check
For payments made through the Site, the Company will not accept the use of bank checks.
8.3.3. – Cumulation of payment methods
The payment methods referred to in point 8.3.1. are cumulative. In any case, the order will be shipped once the full payment has been received and collected by the Company under the conditions set out in the relevant points.
8.4 Payment with Scalapay
If you buy with Scalapay you receive your order immediately and pay in 3 installments. You acknowledge that the installments will be assigned to Incremento SPV Srl, related parties and their assignees, and that you authorize such assignment.
ARTICLE 9: SHIPMENTS
9.1 – Shipping methods
Shipments will be made exclusively within Italy.
Each shipment will be made via the carrier GLS or others chosen by the company.
Delivery will take effect upon collection of the Products by the carrier who will deliver the ordered Product to the shipping address specified by the Customer on the order form, with delivery to the Customer of the shipping note.
Shipments will be made according to availability and the order receipt sequence. In general, orders cannot be cancelled in the event of insufficient stock.
9.2 – Delivery times and costs
For each order confirmed from Monday to Friday (excluding public holidays) on the Site, the preparation of the order will take place the day after payment.
Subsequently, the shipping terms counted from the validation of the order will be as follows:
– Shipping via GLS Express Courier or other couriers within 24/48 hours of payment validation, free of charge.
In the event of exceptional shortage of stocks, the Customer will be notified by email or telephone and the Company will propose to the Customer one of the following alternatives:
– postpone the full delivery of your order until the date of re-stocking of the Product in question;
– accept a partial shipment with a refund of the purchase price for the undelivered Products; in this case the Customer may proceed with a new order when the Product in question is available again;
The Company will also inform the customer, within reasonable time, in the event of force majeure events likely to disturb the delivery process of the ordered Product.
If within 7 days from the indicated delivery date the ordered Product has not been delivered, for any reason other than force majeure, the sale may be cancelled upon request of the customer sent by registered letter with return receipt to be sent to the following address:
Customer Service Ceramicando by Elisabetta Castagnetta
Via Isidoro la Lumia, 43/47
90139 Palermo (PA)
(Italy)
The sales contract will be considered cancelled upon receipt by the Company of the Customer's letter containing notification of such decision if the shipment has not been made between the sending and receipt of such letter.
In this case, the total amount paid by the Customer will be refunded if the order is returned in full, in the form of a credit note or cash refund at the customer's choice, as soon as possible and no later than thirty days following the date on which the customer exercised his right to cancel the order.
The Customer may not claim any compensation or penalty from the Company for late delivery other than the refund of the value of the Products, regardless of the causes and direct or indirect consequences.
ARTICLE 10: RECEIPT OF PRODUCTS
It is the Customer's responsibility, or if different, the recipient of the package, upon receipt of the Product, to promptly verify the conformity and integrity of the Products shipped, as well as that the packaging is intact, not damaged, wet or otherwise altered, including in the sealing materials. In general, the reservations or observations made on the delivery note must be complete and precise, in particular, any damage must be precisely defined with reference to the order number.
ARTICLE 11: RETURN OF PRODUCTS
11.1 – Return of Products following the exercise of the right of withdrawal, as provided for in ARTICLE 5.
11.1.1 – Mode
In the event of a return of Products following the exercise of the right of withdrawal, as provided for in ARTICLE 5 above, the Customer must follow the Product return procedure described below.
The Products in question must be returned by the customer intact, in perfect condition and in their original packaging, in a new box and with a clear and legible indication of the initial order number. For logistical reasons, the products must be returned in their original packaging, complete, intact and in perfect resale condition. Any product that has been opened or damaged or whose original packaging has been damaged will not be refunded, accepted for return or exchanged.
The Company reserves the right to refuse any return that does not comply with the conditions mentioned above.
The Company does not accept parcels sent with costs paid by the recipient or cash on delivery.
In order to avoid any possible dispute, Customers who wish to exercise their right of withdrawal are strongly advised to return the Products in question in conditions similar to those of the initial shipment with a declared value corresponding to the price of the initial order and to keep proof of shipment (including the number of packages) until the order is fully refunded.
11.1.2 – Consequences
Any return accepted by the Company, following qualitative and quantitative verification of the returned Products, will entail the reimbursement of the Products under the conditions set out in ARTICLE 5.
11.2 – Return of Products in case of technical anomalies of the Product or reference errors
11.2.1 – Mode
In the event of a return of the Products due to technical anomalies or errors in the relevant reference, the Customer must follow the Product return procedure described below.
Technical anomalies or errors in the reference must be communicated to the Company by email (under the “Contact Us” section) within 10 days of the delivery date, indicating the Customer's references, the number and date of the invoice or proof of purchase, the product reference, the quantity and the exact reason for the request.
The Products in question must be returned by the customer within one month of the date of receipt of the order by the Customer, intact, in perfect condition and in their original packaging, in a new box and with a clear and legible indication of the initial order number. The Company reserves the right to refuse any return that does not comply with the conditions mentioned above.
The Company will not accept parcels shipped using methods other than freight paid with the label provided by the Company as part of this procedure.
11.2.2 – Consequences
Any return accepted by the company, after quantitative verification of the returned Products, will result, at the Customer's choice, in the creation of a credit note in his/her benefit, the free replacement or reimbursement of the Products, with the exclusion of any compensation or damages or interest.